When the Lincoln Motor Company was reinvented last year, the decision was made to elevate the buying experience by allowing prospects to use a ?concierge? to do heavy pre-purchase lifting, including answering questions about product features, collecting and forwarding relevant multimedia articles, and arranging for a test drive. The idea was to emulate the experience [...]
Source: http://feedproxy.google.com/~r/caranddriver/blog/~3/NCx0-earJwg/
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